Years of experience: 22

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Rivers's Career Path
Manager, Information TechnologySep. 2022 -
Feb. 2025
Strathcona Regional DistrictManager, Information Technology
Campbell River, British Columbia, CanadaAs IT Manager, I spearheaded strategic planning and budget management, aligning IT service delivery with organizational goals. I successfully led cross-functional teams and managed complex projects, ensuring timely and efficient outcomes. Notably, I upgraded and managed firewalls and resolved critical network visibility issues, ensuring seamless connectivity across all systems.
Information Technology Support Technician INov. 2020 -
Sep. 2022
Strathcona Regional DistrictInformation Technology Support Technician I
Detail-oriented IT Support Technician with experience in troubleshooting hardware and software issues. Proficient in providing technical assistance, maintaining IT inventory, and ensuring efficient operation of computer systems. Skilled in documenting procedures and creating user-friendly guides.
Help Desk TechnicianNov. 2016 -
Nov. 2020
District of SaanichHelp Desk Technician
Victoria, British ColumbiaEnsures proper computer operations so that end users can accomplish their business tasks. Troubleshoot, prioritize and escalate problems when required. Creates and manages user accounts in Novell ConsoleOne and Active Directory. Manages device inventory including desktop, mobile solutions and printers. Created and managed printers using the Novell iPrint manager.

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