Results-driven and passionate professional with 9 years of program management and 25 years of customer service experience. Highly skilled in working in a fast-paced environment, understanding how to serve customers effectively by listening to the customers’ needs and seeking out opportunities to go beyond basics. Skilled at process improvements, problem solving and increasing customer satisfaction by identifying viable solutions. Experience working in challenging, cross-functional environments and willing to take on any task to support teams and help the business succeed. Team player who believes that communication and organizational skills are key to the growth and development of a successful project.More...