Robin Cohen - Senior Program Manager, DHL

Years of experience: 17

🐦 DesignConsultingCase ManagerChat SupportLive ChatCustomer Care Specialist

Trusted by top professionals

Katie Getz
Program Manager @Amazon
Verified
Robin is a highly skilled and collaborative professional who brings a strong work ethic and a solutions-oriented mindset to the workplace. She excels in communication, teamwork, and adaptability, cons...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Robin's Career Path

Jan. 2024 -
Present

DHL - Intel Contractor Construction Logistics Program Manager

Chandler, Arizona, United States• Spearheaded product ideation and development processes by analyzing client feedback and operational data, identifying opportunities for process improvements that increased operational efficiency by 20%. • Collaborated across departments to drive innovation in product delivery and customer experience, ensuring alignment with strategic business initiatives. • Maintained and owned process docu...

May. 2021 -
Mar. 2023

Amazon Business Senior Program Manager

Tempe, Arizona, United States• Conducted deep analysis of customer feedback to identify trends and areas for improvement, driving key projects aimed at reducing customer friction and improving agent efficiency by 15%. • Played a key role in customer outreach, consolidating feedback and leading focus groups to gain deeper insights into customer experiences, improving customer retention rates by 10%. • Developed closed-loo...

Mar. 2014 -
May. 2021

AmazonSenior Program Manager (Former Senior Tax Analyst)

Seattle, WA• Owned the product lifecycle for tax automation solutions, collaborating with engineering, product design, and customer support teams to optimize user experiences and improve business outcomes. • Utilized data analysis to identify inefficiencies and optimize workflows, reducing agent error rates by 18% and improving overall accuracy. • Oversaw the development of customer experience improveme...