Alaa Attia is a dedicated Customer Service Specialist at Teleperformance Egypt, where she has excelled in enhancing client satisfaction through innovative problem-solving and personalized service. With over ten years of experience in the industry, Alaa has consistently achieved top performance metrics, earning recognition for her ability to build strong customer relationships. She is passionate about leveraging technology to streamline customer interactions and improve efficiency. Alaa's commitment to continuous improvement and her proactive approach make her an invaluable asset to the Teleperformance team.More...
Hossam Abdalla
Managing Director & Founder
Verified
Outsourcing | Customer Experience | Customer Journey/Transformation Expert
A results-driven leader with 20+ years of diversified experience in Contact Centers, Customer Service, Project Management, Vendor Management, Customer Journey/Experience, and Field Operations. With a Proven ability to manage teams from (15 to 3000+ employees) and oversee the complete Project Management lifecycle, from strategic planning and KPIs to UAT and business-as-usual.
My journey has spanned various Ops functions, uptil general management of companies and countries/regions in few of the prestigious organizations in this field such as Teleperformance, Lenovo, Western Union, Ministry of Telecommunication “Qatar”, Etisalat & Raya Customer Experience. This Journey includes Talent management, Employee Relations/Retention, Performance Management, Organizational development, P&L management.
Major understanding of Governments to Citizens/Inhabitants shared services, helping citizens to navigate their way better through government services and easining processes of benefiting from these services.
This extensive background has equipped me with a deep understanding of the complexities and challenges businesses face in managing their customer interface/lifecycle/journey and enabled me to engage/enhance various business models to secure the needed profitability and cost efficiency for organizations.
Currently, I specialize in providing tailored customer experience/centricity solutions to organizations seeking to optimize their customer practices, enhance journeys and drive business success. My approach is rooted in data-driven insights, industry best practices, and a commitment to delivering sustainable solutions that align with organizational goals. With a proven outcome suiting global benchmarks of market expansion successfully penetrating new countries/regions, with achieving a “X” revenue increase, “X%” improvement in operational cost efficiency and a “X%” CAPEX reduction.
My experience across multiple industries—from Telecoms and AvMore...
Abanoub Neseem
Operations Director
Verified
Senior Operations & Contact Centres Leader with 15+ years of experience directing large-scale, multi-vertical customer operations across real estate, hospitality, telecom, and travel. Proven track record in building and governing complex operating models, owning end-to-end P&L in enterprise environments, and delivering measurable growth, efficiency, and performance turnarounds. Has led organizations exceeding 900+ staff and supported revenue engines generating over AED 60M per month. Highly recognized for building strong leadership layers, developing high-performance teams, and creating sustainable people management and talent development frameworks, alongside board-level governance,
KPI-driven management systems, and cost optimizationMore...
Jasmine ElTagi
Brand Manager@Money Fellows
Verified
Building brands, from content blocks to marketing channels since 2014.
Worked on a vast portfolio, including but not limited to: Netflix, Chelsea FC, SoundCloud, UN Women, Vodafone, Clorox, Careem and Huawei.
I’m currently looking for more flexible work opportunities as I build my acumen in Product Marketing.
#brandmarketing #digitalstrategies #copywriting #communitymanagementMore...
Sally Fayez
Business Operations and Human Resources Manager@MAX360
Verified
Experienced HR and Operations Director in the field of engineering services.
I enjoy creating systems and structures for companies that allows them to have an organized, well documents automated operation process. This works best with small and medium business that are strategizing for growth.
Meeting new smart people, through talent acquisition, and selecting the best fits for the organization is something I am talented at. With a focus on finding the best matches, not only in technical skills but also considering the company culture is of high importance to me.
I am a Construction engineering and management college graduate with diverse skills and backgrounds in technical support, publishing and interior design.
Co-owner of a dog hotel.More...