Years of experience: 14
Call Center
Trust Score
Exceptionally trusted; proven professional excellence.
Abanoub's Career Path
Jan. 2025 -Present
MAG Lifestyle DevelopmentVice President of Call Center Operations
Dubai, United Arab Emirates1. Strategic Leadership & Operations Management:
- Develop and execute the overall telesales call center strategy aligned with company goals. - Oversee daily operations, ensuring efficiency, compliance, and scalability. - Implement best practices for call center management, including workforce optimization and process improvements. 2. Sales Performance & Revenue Growth:
- Drive telesales perf...
May. 2021 -Jan. 2025
The First GroupDirector Call Center Operations - Egypt
Dubai, United Arab EmiratesBasic Role:
-Managing The first group call center performance in Egypt.
-Ensuring Telesales Targets Achievement.
-Cost Management for the call center operations department.
Dec. 2019 -Apr. 2021
TeleperformanceOperations Account Manager
Cairo, EgyptOperations Account Manager in Teleperformance Egypt
Industry : Teleco. "UAE"
Job Responsibilities :
• Lead and develop the customer centricity for the client and clearly establish the milestones for the achievement of this strategic objective.
• Managing 3 to 5 operations contact center managers.
• Adjust all the KPIs matrix across the front office and back office for better visibility on the...