Accomplished technical consultant and project manager with extensive experience in managing technical accounts, delivering customer success, and providing innovative IT solutions. Specializes in optimizing client workflows, reducing operational inefficiencies, and fostering strong client relationships. Demonstrates a proven track record of delivering tangible results, including increasing client satisfaction scores by 25%, reducing resolution times by 50%, and generating over $750K in additional revenue through enhanced service offerings. Adept at leading cross-functional teams and streamlining processes to improve service delivery. Brings a customer-centric approach to managing complex technical projects and solutions, excelling in fast-paced, high-demand environments.
Optimizing client onboarding, driving product adoption, reducing capacity issues, leading technical project management, fostering client relationships.More...