Jacob Van Kirk is a dynamic professional serving as the Senior Support Operations Manager at GoPro, where he spearheads initiatives to enhance customer experience and streamline service efficiency. With over a decade of experience in operations management, Jacob is renowned for implementing innovative support strategies that have increased customer adoption by 30% in under 12 months. His leadership in orchestrating dynamic collaboration with multiple business teams helps deliver outstanding customer experiences while maintaining operational efficiency. Outside the office, Jacob is an avid adventure photographer, capturing the world’s breathtaking landscapes through his GoPro lens.More...