Years of experience: 17

FinTechHealthTechB2BProduct ConsultantStartup FounderMarketing

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jacob's Career Path
Senior Manager, Product SupportAug. 2020 -
Present
GoProSenior Manager, Product Support
Head of Customer Success & SupportJul. 2017 -
Mar. 2020
WellfitHead of Customer Success & Support
United States, IrvineFounding Leader of all post-sales teams and touch points.
Sr Manager, Client Support & Strategic Account ManagementDec. 2012 -
Jul. 2017
Verifi Inc., a Visa CompanySr Manager, Client Support & Strategic Account Management
Greater Los Angeles Area- Manage all aspects of Client Support Team employee performance including staffing decisions, hiring, performance monitoring/coaching, reviews, mentoring, training, terminations, etc -Lead and oversee projects aimed at improving operations, client satisfaction, efficiency, and overall department performance including additional revenue opportunities within existing client base. -Develop and ...