With over 15 years of experience in customer success and service delivery, Maryellen is a Certified Customer Experience Professional (CCXP) with a proven track record of building and leading customer-centric programs. Currently serving as Customer Experience Manager at Syntax, she established and leads the company’s global Voice of the Customer (VoC) initiatives, including NPS and targeted feedback programs. Previously, she held progressive roles in account management and project delivery, consistently driving customer satisfaction and retention.
In addition to industry experience, Maryellen contributes to thought leadership as an Advisory Council Member for the Customer Experience Program at Seton Hall University. She holds a B.B.A. in Computer Information and Telecommunication Systems from Marywood University and a certificate in Customer Experience from Seton Hall University.More...
Executive with 17 years in consulting as specialist on SAP Business Intelligence solutions, participating as Project Manager, team leader and senior consultant. Actively participating in all stages of a project, from understanding the client's needs to converting them into functional solutions that integrate several tools and allow the consolidation of information from numerous sources and the automation of reporting and executive visualizations.
Involved in the implementation of different projects for Latin America and North America, working together with multifunctional cultures and languages for global solutions.
On the other hand, I am very interested in being able to participate in projects related to AI, and begin to delve into its application and adaptation in business.More...
Haneen Saleh
General Manager@Ethical Goods
Verified
Haneen Saleh is an accomplished business leader with a passion for sustainability and ethical business practices. As the General Manager at Ethical Goods Company, she is responsible for overseeing the company's business operations, implementing company policies, and setting strategic goals. Prior to this role, Haneen amassed considerable experience in the business sector, holding various management positions where she honed her skills in leadership, strategic planning, and team management. She is known for her strong commitment to ethical business practices and sustainability, making her a perfect fit for Ethical Goods Company. Haneen holds a degree in Marketing Communications, further solidifying her expertise in the field. She is a dedicated professional who strives to promote business practices that benefit both the company and the environment.More...
Carlos Gregorio Silva
IAM SME@Match PS
Verified
Carlos Gregorio Silva is an Identity and Access Management (IAM) Subject Matter Expert (SME) at Match PS company. His role involves developing and implementing IAM strategies to ensure secure and efficient systems. He is responsible for managing user identities, their authentication, authorization, roles, and privileges within a system. His expertise lies in minimizing the risk of unauthorized access to critical data, thereby enhancing the company's cybersecurity. Carlos plays a crucial role in ensuring compliance with regulatory requirements and enhancing the overall security posture of the company.More...