Vice President Customer Operations & Experience@Successware
Verified
Results-oriented executive with 25+ years leading operational excellence, digital transformation, and scalable growth across SaaS, technology, and service sectors. Proven expertise in scaling customer operations to support double-digit
growth, building world-class teams, and delivering best-in-class retention (95% YoY+). Recognized for optimizing P&Ls ($10M+), driving cross-functional alignment with business strategy, and championing Lean Six Sigma and AI-driven innovation to elevate the customer experience and organizational efficiency.More...
Bobbi Gilbert
Account executive@Successware
Verified
Over 15 years of sales experience; B2B & B2C; SaaS; home sevice industry; AEC; start-up; former business owner; published author & guest speakerMore...