- Advise and/or scale end to end digital customer support
- Problem solving & process improvement expert
- Team structure, coaching and leadership
- AI implementation and management
- Full customer feedback loop with stakeholders
- Experience in high/hyper volume situations
- Expert at efficiency without adding headcount
Built, scaled and managed customer experience for FanDuel, Draftkings, Jackpocket, StarStock, Flick and JumpRamp Games over 15+ years, mostly remotely. Offer common sense, low cost, high efficiency strategies for any size company but specialize in early-mid stage startups.More...