Founder and Principal Consultant@Strat2i Consulting
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Strategic business leader with 18+ years of experience driving operational excellence, customer experience, and growth in the financial services industry. Former Director of Strategy & Implementation at Pure Finance Group and senior leader at SECU Credit Union, with a proven track record in CRM deployment, CX transformation, and process optimization. Now serving as Founder & Principal Consultant at Strat2I, helping businesses scale through smart strategy, system improvements, and customer-centric innovation.More...