I have over 11 years of experience in operational excellence, business development, and strategy execution across various industries. Currently, as the Business Improvement General Manager at 99 Group, I lead a 25-member team to optimize operations, increase efficiency, and drive revenue growth through data-driven strategies.
Key achievements include:
• Spearheading cross-functional initiatives that improved customer satisfaction and increased Net Promoter Score (NPS).
• Leading the integration of data and operations teams post-acquisition of Rumah123, driving performance across multiple business lines.
• Streamlining workflows that boosted efficiency and improved business outcomes, resulting in higher profitability.
I have a strong focus on aligning business operations with long-term strategic goals, ensuring sustainable growth and enhanced customer experiences.More...