Director of Customer Support and Trust & Safety@Flex Moving & Storage
Verified
Strategic Customer Success and Trust & Safety leader with a proven track record of building and scaling customer-facing organizations in high-growth, SaaS-enabled environments. Experienced in aligning customer experience with revenue outcomes, driving retention, and implementing scalable systems that support long-term growth. Known for developing high-performing teams, optimizing operations, and translating complex challenges into structured, data-driven solutions that enhance both customer outcomes and business performance.More...
Shanice Robinson
Customer Experience Manager@Unitus
Verified
Shanice Robinson, as the Customer Experience Manager at Unitus, spearheaded a transformative initiative that increased customer satisfaction scores by 35% within her first year. Under her leadership, the company achieved a 50% reduction in response time by implementing an innovative AI-driven support system. Shanice also led a cross-functional team to develop a loyalty program that boosted customer retention rates by 20%. Her strategic insights and customer-centric approach earned her the prestigious Customer Experience Leader of the Year award in 2022.More...