Years of experience: 8

Document ProcessorData Entry AssociateData EntryExecutive AssistantAdministrative AssistantAssistant

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McCauley's Career Path
Customer Service ManagerJan. 2025 -
Jun. 2025
FlexCustomer Service Manager
Director of Customer Success and Trust & SafetyJan. 2024 -
Mar. 2026
FlexDirector of Customer Success and Trust & Safety
Miami, FLRevenue-driven Customer Success executive specializing in scaling SaaS customer organizations, improving net revenue retention, and driving expansion across enterprise and mid-market segments. Proven ability to align Customer Success, Trust & Safety, and Revenue Operations to deliver measurable business outcomes, including increased ARR, reduced churn, and optimized customer health. Experienc...
Trust & Safey/Claims SpecilaistMar. 2023 -
Jan. 2025
ClutterTrust & Safey/Claims Specilaist
Texas, United States

McCauley's Posts

  • 0

    About myself

    Led the entire post-sale customer journey on a dynamic platform. Enhanced customer success and account management, building processes that boosted retention and revenue. Reduced refund rates by 5.5% and raised CSAT to over 95% through strategic improvements.

  • 0

    Job Description

    Seeking a startup opportunity where I can apply my problem-solving skills to establish and expand a Customer Support or Trust & Safety department. I aim to drive growth and efficiency while ensuring exceptional service and operational excellence.

  • 0

    How to contact

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