In my previous role as Manager Command Center at Teladoc Health Inc., I successfully managed a team of 20 specialists in Provider Management, overseeing a multidisciplinary team to enhance patient care and operational efficiency. My experience in developing and implementing quality improvement initiatives resulted in an overall satisfaction rate of 85% from Providers nationwide, a 15% increase from their previous surveys. This hands-on experience has equipped me with the skills necessary to lead complex clinical programs and foster collaboration among diverse stakeholders.
In addition to my operational expertise, I am adept at building strong relationships with clinical teams, patients, and external partners. My ability to communicate effectively and foster a collaborative environment has been instrumental in achieving program goals and enhancing team dynamics.More...
Amanda Guhabiswas
Case Manager, Customer Service Expert
Verified
As Amanda Guhabiswas, I have excelled as a Case Manager and Customer Service Expert, successfully handling numerous complex cases with efficiency and professionalism. I have consistently exceeded customer satisfaction targets and improved client retention rates. I have also implemented new strategies for case management that have increased productivity and streamlined processes. My expertise in conflict resolution has helped resolve numerous issues, leading to positive outcomes for both the company and our clients. My strong communication and interpersonal skills have enabled me to build strong relationships with clients, fostering trust and loyalty.More...