Years of experience: 17
Customer Success ManagerDocument ProcessorPersonal AssistantLive ChatChat SupportHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Rajani's Career Path
Jul. 2021 -Nov. 2024
Teladoc HealthManager Command Center
RemoteManaged a team of Consult Support Specialists and responsible for any issues or complaints from our Teladoc Providers, helping them find a solution. Created new processes for managing the various issues from Providers, which helped reduce the time spent on the issues. Created and conducted Trainings for the Team, so they are up-to-date on the changes and new workflows. Monitor and provide ove...
Oct. 2020 -Jul. 2021
Teladoc HealthTelehealth Operations Manager
Manage a team of scheduling coordinators and responsible for all aspects of scheduling for all product lines – GM, P360, Derm, BH and any new products. Actively working in the GM, P360 area at the moment. Managed a team of telehealth coordinators whose roles include provider-patient scheduling assistance (MH), member training, and support for process and technical issues. Conducted training f...
May. 2019 -Oct. 2020
Teladoc HealthProject Manager
Lewisville, TXLeading, managing and implementing Projects and Key intiatives. Full ownership of the project charter, critical success factors, stakeholder engagement and project execution through delivery. Working with various levels of management and other member of the program management team. Document use cases, process flows and interview business contacts to produce requirements documentation. Assess ...