Fractional Chief Customer Officer | CS/CX Thought Leader. 25 years experience in Customer Success and Professional Services, working across both software and hardware sectors, from start-ups to Fortune 100 companies. I am passionate about building and mentoring top-performing teams, delivering exceptional customer service. I am a turn-around specialist, rebuilding and retraining teams to move from poor CSAT scores to a consistent monthly +99% customer satisfaction.More...