As a dynamic and strategic executive with over 13 years of experience in customer success, operations, and program management, I am excited to bring my leadership and execution capabilities to a forward-thinking organization. I have built and led high-performing teams, scaled success functions from the ground up, and consistently delivered measurable business impact across diverse verticals—including commercial, government, SaaS, and enterprise services.
In my current role as Vice President of Customer Success at TrueMark, I created and operationalized a full-scale customer success department—hiring talent, defining KPIs, and selecting the tech stack to support a seamless, customer-first experience. I work cross-functionally with Sales, Marketing, and Product teams to ensure our strategies are aligned and our customers' voices are heard at the executive level. Prior to that, my experience managing large-scale IT projects, negotiating contracts, and leading multi-million-dollar government programs has given me a unique blend of strategic vision and tactical execution.
My career is defined by collaborative leadership, operational excellence, and a relentless focus on customer outcomes. Whether driving retention and adoption or building value-based relationships with customers or partners, I bring a customer-obsessed mindset and a passion for scalable, data-driven success.More...