Years of experience: 32

ITCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Client Relations Specialist

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Joseph's Career Path
Vice President of Customer SuccessJun. 2024 -
Present
TrueMarkVice President of Customer Success
Pleasant Grove, Utah, United StatesLead the vision, strategy, and execution of the customer success organization to drive retention, expansion, and customer satisfaction at scale. Collaborate cross-functionally with Sales, Operations, and Marketing to deliver exceptional customer experiences and align success initiatives with overall business growth. • Created and operationalized a Customer Success department, including hiring...
Director of Customer SuccessJan. 2022 -
May. 2024
TrueMarkDirector of Customer Success
Pleasant Grove, Utah, United StatesLead the vision, strategy, and execution of the customer success organization to drive retention, expansion, and customer satisfaction at scale. Collaborate cross-functionally with Sales, Operations, and Marketing to deliver exceptional customer experiences and align success initiatives with overall business growth. • Created and operationalized a Customer Success department, including hiring...
Sr Project ManagerDec. 2017 -
Jan. 2022
TrueMarkSr Project Manager
Pleasant Grove, UtahManage all aspects of IT project management and serve as the primary customer interface for project status, customer requirements, and on-site support resources to help clients fulfill internal needs and objectives. • Elicit customer business requirements through technical interviews, data analysis, site visits, and business process planning and develop specifications to meet usability and da...

Joseph's Posts

  • About myself

    With 15 years in management, I excel in leadership, mentorship, and cross-functional collaboration. My expertise in project management and customer relationships drives successful outcomes.

  • Job Description

    I seek a role in a dynamic organization needing seasoned leadership to enhance and grow its customer relationship strategies, fostering development and success.

  • How to contact

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