Customer Service Specialist | Risk & Complaints Champion | Process Improvement | Team Support & Training@Bucks Business
Verified
Experienced Customer Service professional with a strong background in process improvement, and customer experience. Currently working with different companies, where I also serve as the customer service advisor, quality assurance officer, Risk and Complaints Champion, supporting investigations, improving service processes, and enhancing resolution outcomes.
I have a proven track record of handling complex queries, coaching colleagues, supporting vulnerable customers, and stepping into leadership responsibilities. With 20+ years of experience I bring a strong analytical and compliance-focused approach to every task.
Passionate about delivering excellent service, driving continuous improvement, and supporting team development. Open to any opportunities.More...