Business Administrator in Retail 1 and 2 (City & Guilds Institute, London, England), English native. Specialise in leading Call and Contact Centre, Logistics and Commercial areas. With more than 25 years of experience in the Services sector in the mentioned areas. Solid knowledge of Call and Contact Center, KPI's, management, team leadership, with great capacity of resilience and management of personal, which has allowed me to face new challenges by demonstrable success.
My main objective is to contribute my knowledge, skills and analytical capacity to development of improvements in customer service area.More...