With over two decades of experience in the BPO industry, I bring a strong background in both customer service and sales, specializing in delivering exceptional client experiences across voice and non-voice channels. I have handled inbound and outbound interactions via phone, email, chat, and social media, consistently resolving customer concerns, managing complaints, and providing effective solutions while maintaining high satisfaction levels. My expertise includes sales, lead generation, telemarketing, and collections, where I have successfully driven revenue growth, met performance targets, and built lasting customer relationships. I am highly proficient in CRM systems, softphones, and administrative support tasks, with a proven ability to multitask, work under pressure, and adapt to dynamic environments.More...