Years of experience: 10

Technical Support AgentTelemarketerAppointment SetterSupport SpecialistCustomer Support RepresentativeMarketing

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mark's Career Path
Telesales AgentFeb. 2026 -
Apr. 2026
Oceanic Dreams TelemarketingTelesales Agent
• Generated sales leads through targeted outreach and effective communication. • Utilized CRM software to track customer interactions and manage sales pipeline efficiently. • Developed persuasive sales pitches tailored to client needs, enhancing conversion rates. • Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
Senior Patient AdvocateOct. 2024 -
Jun. 2025
Hospice Alliance NetworkSenior Patient Advocate
California, USA-Identify and refer patients appropriate for hospice care -Communicate hospice services and eligibility criteria to patients, families, and providers -Collaborate with hospitals, clinics, and long-term care facilities -Maintain accurate referral records and documentation -Ensure timely and compassionate follow-up on all referrals -Support the admissions process in coordination with the hospic...
Senior Partnership ManagerApr. 2023 -
Present
S&P GlobalSenior Partnership Manager
It’s a division of S&P Global (the larger information & analytics company) that focuses specifically on commodities & energy markets: providing price assessments, benchmarks, data, insights and analytics for global commodity markets.

Mark's Posts

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    About

    Key Skills & Achievements: - 20+ years of customer interaction - Expertise in US and global markets - Proven track record of client satisfaction - Consistent performance in diverse industries

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    Cases & Experiences

    Notable Clients & Cases: - McAfee, T-Mobile, Upwork - GE Capital Retail Bank, ComCast - Hospice Alliance Network, S&P Global Energy - Bell Canada, Winc, DME, Telemedicine

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    Work Order

    Comprehensive Service Solutions: - Customer support: calls, emails, social media - Sales: cold calling, lead generation - Admin: email, CRM, data management - Data: entry, research, quality checks - Healthcare support: patient advocacy, coordination

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    How to contact

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