Marcella Moreira is a highly accomplished Customer Experience Manager at GlaxoSmithKline (GSK). With over a decade of experience in customer service and relations, she brings a wealth of knowledge and expertise to the role. Marcella is known for her exceptional ability to understand the customer journey and implement strategies to improve the overall experience. Prior to joining GSK, she held various customer-centric roles in different industries, honing her skills in customer relationship management, team leadership, and strategic planning. Her dedication and passion for customer satisfaction are evident in her work. She is a strong advocate for the customer, always ensuring their needs are met and expectations exceeded.More...