Caitlin Viar, as the Art Director, Designer, and Illustrator, is responsible for overseeing and guiding the artistic vision and direction of projects. This includes managing the creative team, developing design concepts, and ensuring that the final artistic product aligns with the desired goals and objectives. She also works closely with other departments to ensure a cohesive and unified visual message. Her role is crucial in shaping the overall aesthetic and visual impact of the projects, and she plays a key role in their success.More...
Raquel Kangas
Director, Customer Experience
Verified
As Director of Customer Experience, I have successfully led a team to improve overall customer satisfaction rates by 30%. I have implemented innovative customer experience strategies, which resulted in a significant increase in customer loyalty and retention. I have also been instrumental in reducing customer complaints by 40% through effective problem-solving and communication initiatives. Furthermore, I have introduced new training programs for staff that boosted their customer handling skills, leading to a more efficient and productive team. I have also been recognized for my ability to effectively analyze customer feedback and use it to improve our products and services.More...