Commercial operations leader who challenges teams to think differently, driving alignment with shared goals through focus on quality, customer experience, accountability, and engagement. Exceptional ability to harmonize cross-functional teams around operational objectives, implementing structure and process to achieve measurable results across high-value KPIs. Highlights include:
Led cross-disciplinary team to achieve cutover from legacy systems following $1.95B La Quinta acquisition.
Served as Marketing Operations (MOPs) SME for re-platforming of loyalty and rewards program operations.
Matured franchise organization, defining and crystallizing buy-in for future vision with blueprint for achievement.
Leadership Profile & Strengths Summary
Operational efficiency strategist who is driven to set teams and functions up for customer success, establishing scalable processes and proactively managing change to minimize resistance and accelerate adoption.
Motivating, empowering leader who develops relationships that builds engaged, accountable teams in layered, siloed organizations, setting clear expectations and driving results creating a solid foundation as springboard for innovation. •
Structuring Teams & Organizations
• Business Process Engineering
• Transformation Projects
• Leading & Managing Change
• Customer Success
• Revenue & Quality OptimizationMore...