Years of experience: 16

Data Entry SpecialistExecutive AssistantAdministrative AssistantCall CenterEngagement ManagerConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jayme's Career Path
Vice President, Franchise Operations and Quality May. 2020 -
Jan. 2022
Wyndham Hotels & ResortsVice President, Franchise Operations and Quality
Promoted to oversee operations for national franchise organization. Navigated team through uncertainty during period of large-scale change and restructuring, sustaining connectivity and continuity across time zones and regional boundaries. Played integral role in workflow and business requirement design to upgrade CRM from legacy to Lightning Salesforce. Partnered with franchisees on solution...
Sr. Director, Franchise Operations and QualityJan. 2018 -
May. 2020
Wyndham Hotels & ResortsSr. Director, Franchise Operations and Quality
Parsippany, NJTapped to lead Northeast region as part of strategic initiative to unwind siloed structure and harmonize operations under 4 regional executives. Engaged franchisees in new direction and earned trust of long-tenured team to build solid foundation for growth. Assimilated people, processes, and systems into Wyndham’s platform following acquisition of AmericInn. Achieved systemwide migration and ...
Director, Brand Operations May. 2017 -
Jan. 2018
Wyndham Hotels & ResortsDirector, Brand Operations
Parsippany, New JerseyRecruited by SVP to streamline and optimize brand operations for Super 8 by Wydnham. Created new action plan, detailed roadmap, and change management strategy to galvanize execution across 2,000 franchisee organizations nationwide. Deepened alignment between franchise standard/investment and drivers of guest satisfaction. Devised and delivered 8-year roadmap that revitalized brand improvement...

Jayme's Posts

  • How I can help you

    • Structuring Teams & Organizations • Engineering Business Processes • Leading Transformations & Change • Driving Customer Success • Optimizing Revenue & Quality - Align teams for shared goals - Implement cross-functional harmony

  • People I am looking for

    • Large hotel chains • Companies undergoing transformation • Organizations seeking operational improvements

  • Experience & Cases

    • Led system integration for $1.95B acquisition • Enhanced loyalty programs, exceeding targets by 40% • Improved franchisee engagement, scoring 4.9/5 • Achieved 125% growth in network referrals • Upgraded CRM with PwC, automating processes

  • How to contact

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