I am a proactive and customer-focused professional with over a decade of experience in customer success, client onboarding, and customer support roles. Throughout my career, I have developed a strong passion for delivering exceptional service and building lasting relationships with clients. I thrive in dynamic environments where I can apply my organizational skills, problem-solving abilities, and technical expertise to ensure customer satisfaction and success.
In my current role as a Customer Experience Manager at DepositFix, I handle all aspects of customer engagement, including onboarding, troubleshooting, and ensuring smooth transitions through the customer lifecycle. I actively analyze customer feedback, resolve issues efficiently, and implement process improvements that enhance both the customer journey and team workflows. This role has allowed me to refine my technical proficiency with tools like HubSpot, Google Sheets, and other CRM systems, ensuring seamless communication and data accuracy.
Prior to this, I worked as a Customer Success Manager at ProcurementExpress, where I spearheaded client onboarding efforts, developed user guides, and conducted quarterly business reviews to ensure product adoption and retention. My ability to collaborate with cross-functional teams—including sales, marketing, and product development—resulted in measurable improvements in customer satisfaction and reduced churn rates.
My strengths lie in my ability to empathize with customers, communicate effectively, and adapt quickly to new challenges. I am fluent in English, with conversational French and Afrikaans, which enables me to connect with a diverse range of clients. My technical acumen, combined with a commitment to continuous learning, positions me to thrive in customer-centric roles, particularly in the SaaS, technology, or service industries.
I am excited about the opportunity to leverage my skills in a new role where I can contribute to the growth and success of both the company and its customers.More...
Elandré Niemand
Customer Support Consultant@ProcurementExpress.com