With over 19 years of experience in the business process outsourcing (BPO) industry, I bring a comprehensive background in operations, client services, training, and quality management. My journey led me to CNX, where I currently serve as the Associate Director for Global Service Delivery.
In my role, I have the privilege of leading a dynamic operations team within a matrix environment, fostering collaboration across functional departments, and leveraging synergies with our Global Account and Site Delivery Leadership teams. My commitment to delivering excellence extends across borders, as I work closely with teams in both Manila and Dublin, aligning efforts to uphold CNX's cultural values.
Prior to joining CNX, I served as a vendor partner lead for a reputable fintech firm based in the United States. Here, I honed my expertise in managing vendor relationships across diverse geographies, ensuring seamless integration and alignment with organizational objectives.
Moreover, I have a proven track record of success in driving operational performance and financial sustainability. My experience includes overseeing operations for a financial services account, where I diligently worked towards achieving performance metrics and financial targets.
Notably, I am passionate about process improvement initiatives and have a keen eye for identifying areas of enhancement. My proficiency in implementing effective process improvements has consistently yielded tangible results, driving performance optimization across sites.
Furthermore, I am proud to hold certifications in Six Sigma Green Belt and Project Inclusion, tailored for the customer service environment, with a focus on enhancing customer satisfaction (CSAT) and first contact resolution (FCR) metrics.More...
Paul Alturas
Creative VA@The Video Editing Dad
Verified
Introducing The Video Editing Dad, where creativity meets convenience! 🌟
Hi there, I'm Paul, your all-in-one creative assistant. Picture this: you focus on what truly matters to your business, and I take care of all your creative needs. From seamless video editing to engaging podcast edits, transcribing your content, and crafting captivating subtitles – consider it done.
What sets me apart? I'm not just a service provider; I'm your partner in creativity. If there's a specific creative service you're after that I don't offer upfront, don't worry. I'll make it happen for you. I'm plugged into vast and diverse creative communities, ensuring that whatever your vision, I have the resources to bring it to life.
Let's turn your ideas into compelling content and give your business the creative edge it deserves. Because when it comes to creativity, consider me your go-to guy – Paul, the Video Editing Dad. Your success is my edit button! 🚀
#VideoEditing #PodcastEditing #CreativePartner #CreativeMagicWithPaul #CreativeVirtualAssistantMore...
Kyla Encarnacion
Sr Global BPO Manager@Binance.US
Verified
An experienced Operations Delivery Manager and Vendor Manager with seventeen years of leadership experience in the business process outsourcing and shared services industry. I've gained experience working in various service industries including tech, sales, banking, finance and content moderation. My passion for yielding exceptional customer service and process improvements has driven my success. A huge advocate of driving mental wellness for our frontline teams both on the vendor side and our organizatioMore...