I'm a Principal Engineer in the Technology Consulting industry.
I've designed and built systems of all levels of complexity and scale - and specialise in automation and heavily regulated systems.
I'm ex-AWS and have been using it for 16+ years.More...
Allegra Miele
Retention Marketing Expert & Founder@The Bedford Group LLC
Verified
I’m a retention and lifecycle marketing consultant with 15+ years of experience building revenue-driving systems for DTC brands.
I lead strategy and execution across CRM, email, SMS, subscriptions, Shopify Plus, merchandising, and customer journey optimization. From segmentation and automation to storefront management and launch strategy, I build integrated programs that increase LTV and support long-term growth.More...
I'm a seasoned Customer Experience leader with 15 years of experience in tech startups, passionate about building high-impact customer support organizations. I specialize in leveraging AI tools and automation to streamline support operations, enhance efficiency, and strategically scale the organization. My focus also extends to developing robust Voice of the Customer programs, ensuring that customer insights directly contribute to creating better products and delightful experiences.More...