As a Billing Analyst at Outreach.io, Sharí Willis has successfully streamlined the billing process, significantly reducing errors and improving efficiency. She has demonstrated exceptional analytical skills in identifying and resolving discrepancies, and has implemented new procedures that have improved accuracy and customer satisfaction. In addition, she has shown excellent collaboration skills, working effectively with the sales and customer service teams to ensure seamless communication and prompt resolution of any billing issues.More...
Cinnamon Harden
Senior Professional Services Consultant@Outreach
Verified
In my current role as a Senior Professional Services Consultant at Outreach, I have successfully led the onboarding and integration of enterprise-level clients, ensuring seamless transitions and achieving high client satisfaction across large-scale implementations. My ability to conduct comprehensive analyses of customer workflows and develop tailored implementation strategies has consistently resulted in enhanced user adoption and successful transitions to the Account Management Team.
As a Partner Manager at Outreach, I generated $200k in revenue through subcontracting in the Partner business ecosystem and developed Partner Enablement programs that increased partner satisfaction by 20%. My collaborative approach in joint business plans and proactive business reviews facilitated optimized partner performance and seamless product integration.
My tenure at Payscale and Viewpoint further honed my skills in managing customer software support, implementing strategic initiatives, and serving as a Subject Matter Expert for product capabilities. These experiences have equipped me with a strong foundation in stakeholder communication, strategic planning, and performance analytics.
I hold a Bachelor of Science in Business Administration from Norfolk State University and various certifications, including Outreach Administrator Certification and HDI Customer Service Representative (HDI-CSR). My technical proficiency spans a range of platforms, including Microsoft Suite, G-Suite, Salesforce, and Oracle, among others.More...
Blake Wilson
Account Executive
Verified
I have worked in the world or tech startups for the last 5 years. I’ve worked selling sales software, recruitment software and most of my expertise comes from working in the cybersecurity industry.More...
Marciela Ross
Data-driven Marketing Leader
Verified
The marketing landscape has significantly evolved with the integration of data analytics, enabling more targeted and personalized strategies. As a data-driven marketing leader, Marciela Ross has successfully led teams to leverage data to drive marketing initiatives, resulting in increased customer engagement, improved brand loyalty, and substantial revenue growth. Her expertise in data analysis, predictive modeling, and customer segmentation, combined with her strong leadership skills, has positioned her as a key player in the marketing industry. Ross's approach to marketing, which prioritizes data-driven decisions, sets a high standard for performance and results.More...