I am a results-driven Customer Success leader with a proven track record of managing and growing high-revenue customer bases. My experience includes overseeing teams, optimizing retention strategies, and implementing effective onboarding programs. I have consistently exceeded performance targets, achieving over 100% Net Retention Revenue for multiple years and leading my team to top performance within my organization. My background spans from managing large UCaaS accounts to improving operational efficiencies in the healthcare sector, where I significantly enhanced patient retention and referral scheduling. With a strong foundation in communications and technical information, I excel in cross-functional collaboration, training, and process development.More...