Years of experience: 9
🎓 StudentUndergraduate StudentProject Manager✔️ IT
Trust Score
Highly reliable; strong professional involvement.
Sarah's Career Path
Jan. 2022 -Present
VonageSenior Manager, Customer Success
Atlanta, Georgia, United States- Responsible for retaining and growing the Revenue of the Mid-Market UCaaS customer base ($30M ARR)
- Manages a team of 7 individual contributors, CSM Is and CSM IIs
- Average of 133% to attainment plan for the team’s performance from Q3 2020 - Q3 2022
- Developed a 6 week Onboarding program for all new CSMs; hires and trains all new team members for my department
- Spearheaded documenting t...
Jul. 2020 -Jan. 2022
VonageManager, Customer Success
Atlanta, Georgia, United States
Jul. 2019 -Jul. 2020
VonageSenior Customer Success Manager
Atalnta, Georgia- Managed a subset of the largest Mid-Market UCaaS customers ($4.3M ARR)
- The InContact SME and the only CSM that managed customers that had VBC and InContact
- Average of 181% to attainment plan for my customer base from Q2 2019 - Q2 2020 Awards & Recognitions: Us Before the Customer Q2 2019, Closer Award Q3 2019, Top Performer Q4 2019, Rookie of the Year 2019, and Presidents Club 2020.