Open Hands
Company Employees
Simon Johnston
Customer Success Manager / Key Account Manager @Augmentum Audit
Verified
With a storied background in B2B SaaS customer success, I excel in communication, empathy and building fantastic client relationships. I have worked across the globe for clients in countries like the UK, EU, Israel, across Africa, Asia-Pacific, and the US and Canada. My experience, skills and passion include ability to retain and expand client bases, though onboarding, renewals, and ongoing expanding adoption. The SaaS companies I worked for managed extensive customer data and were always hyper-focused on data and password protection! I relish the process of building up extensive networks of client advocates (from end-user to C-suite) to define the success metrics, of where our solutions would provide protection and drive key security insights. Skilled in managing day-to-day client communications, optimizing account reporting, and delivering value through demonstrations, training, support, and conflict resolution, I bring a track record of success to this role. Internally, I am sensational at stakeholder collaboration and creating growth. Knowledge Areas & Skills: Customer Success Management | Account Management Solutions Consultant | SaaS, enterprise software & cloud-based applications Problem-Solving I Relationship Management Strategic Planning I Analytical Thinking Teamwork I Negotiation Skills | Leadership Presentation Skills I Customer Relations Communications Expert | Listening Expert Creativity & InnovationMore...