Customer Support & Service Operations Leader | COPC-Certified | AI-Driven Transformation | Vendor Strategy | Global Scale
With 8+ years leading high-impact customer support teams at global tech companies like Bird and Uber, I specialize in building scalable support operations from the ground up. From launching and restructuring international vendor teams to designing customer-centric KPIs, I bring structure, speed, and results.
🔹 Scaled teams across EMEA, APAC & the Americas
🔹 Negotiated major tool contracts (Zendesk, etc.)
🔹 Led COPC certification and QA transformations
🔹 Delivered $100K+ in annual support savings
🔹 Currently helping companies transition to AI-supported CX
I’m open to interim, consulting, or full-time roles in tech, mobility, energy, or wellness — where customer experience meets operational excellence.
Let’s connect if you need support to scale efficiently, integrate AI into support, or boost your CSAT while reducing costs.More...