Davida is a multidisciplinary leader with a background in customer experience, operational strategy, and creative technology. As Director of Customer Service at JETNET, she brings together project management expertise, user-focused communication, and systems thinking to deliver results across complex initiatives. She’s led major efforts like launching the company’s first Help Center, overhauling API onboarding workflows, and driving adoption of tools like Zendesk, Pendo, and Guru.
An autodidact and creative thinker, Davida thrives in ambiguous environments—building structure, aligning teams, and mentoring others toward strategic, sustainable growth. Her work increasingly incorporates AI as a tool for clarity, connection, and efficiency.
Outside her core role, Davida is a seasoned coach and mentor, with a focus on supporting managers who work with neurodiverse team members. She's also an accomplished artist and illustrator, with work sold in over 13 countries, bringing the same curiosity and depth to her creative practice as she does to her leadership.More...