Chris Ngabonziza is a top-performing Customer Support Representative at SERVTECH, consistently maintaining a 98% customer satisfaction rating over the past three years. He led the redesign of the support ticket triage process, reducing average resolution time by 37% and boosting first-contact resolution rates by 22%. Chris has been recognized twice as “Support Champion of the Year” for handling high-impact escalations and mentoring new team members. He also collaborated with the product team to launch a self-service knowledge base that cut inbound support volume by 18% while improving overall user experience.More...
Yannick Naho
Service Delivery Operations Manager@Tek-experts
Verified
Yannick Naho is a dynamic Service Delivery Operations Manager at Tek-experts (Now Teknowledge) with experience across telecom, enterprise technology, and government environments. He has led complex B2B and B2G relationships, working closely with clients, technical teams, and executives to deliver high-impact solutions and long-term value. He is currently managing large, multidisciplinary teams delivering technical support across EMEA, with focus on KPI-driven performance and aligning people, processes, and resources to client business needs. Beyond his current role, Yannick also advises through a co-owned IT infrastructure consulting firm, providing tailored solutions to meet the unique needs of diverse clients.More...