As a Planning Officer at London South Bank University, I play a key role in strategic planning and development. My responsibilities encompass data analysis, report preparation, and monitoring of performance indicators. I also assists in the formulation of strategic initiatives and their implementation. My role is crucial in ensuring the university's growth and development align with its strategic goals. My insights and analyses aid the management in informed decision-making and effective resource allocation.More...
Ivan Garcia
Support Analyst@-
Verified
As a Help Operations Investigator at Meta, I leveraged my international customer support expertise and problem-solving skills to investigate and resolve issues related to incoming and outgoing payments. I collaborated with stakeholders and global teammates to develop and update Standard Operating Procedures (SOP) and provide chat and email support. I also acquired expertise in Meta's processes and features, enabling me to deliver a seamless experience for customers.
I have over five years of international experience in the FinTech industry, working as a Financial Customer Service Advisor at Libertex Group and a Help Operations Investigator at Meta. In these roles, I supported payment-related queries from worldwide customers, audited onboarding documentation, drafted translations, and educated customers about best payment practices. I am fluent in both Spanish and English, which has helped me communicate effectively with diverse teams and clients. I am passionate about customer service and am dedicated to delivering exceptional results in any environment.More...