Customers—whether they’re clients, employees, or partners—don’t just want solutions. They want experiences that feel effortless and personal. The brands that understand this are leaders in their industries.
For over 15 years, I’ve been turning that belief into action—leading global programs that transform how companies connect with their customers and scale their impact; for example:
• $6.8M in support cost savings through community-driven strategies.
• 250% NPS growth by turning customer feedback into action.
• 45% YoY engagement growth through scalable digital initiatives.
I thrive on solving complex challenges with creativity and strategy—leveraging data insights (and now AI), and human-centered innovation to create programs that scale globally and deliver value. From launching the first regulatory-compliant global community at Align Technology to pioneering Voice of the Customer programs at STMicroelectronics and building award-winning support ecosystems at Autodesk, I’ve led initiatives that redefine customer engagement. I've also been a strategic consultant helping brands undergo the same transformations.
But innovation and transformation isn’t just about tools—it’s about people. As a leader and certified coach, I empower teams to think bigger, act bolder, and deliver exceptional outcomes. My approach combines strategic vision with empathy to align cross-functional teams around bold ideas that drive acquisition, growth, and loyalty.
If you’re looking for a leader who connects strategy with execution to transform customer experiences at scale, let’s connect.More...