Years of experience: 22

Startup FounderMarketingITBusiness OwnerC-level ExecutiveSales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brian's Career Path
Startup Advisor - Community and Customer MarketingFeb. 2024 -
Present
YeuStartup Advisor - Community and Customer Marketing
London Area, United KingdomStrategic Advisor on Community & Customer Marketing, Content, Customer Experience (CX), Events, Customer Support & Service operations. Yeu creates science-backed cellular health formulas that boost energy, supporting enhanced vitality to empower people to live well for as long as possible. We push the boundaries of what's possible in healthy longevity, providing convenient nutrition food and ...
Associate Director, CommunityOct. 2021 -
Nov. 2023
Align TechnologyAssociate Director, Community
Rotkreuz, Switzerland$3.9B global medical technology company. Built the company's first community and developed a comprehensive strategy and roadmap for customer acquisition and retention. *Successfully launched a Facebook community pilot. Exceeded KPIs: +300% membership growth, +250% lead capture, and a 4.6/5 CSAT score. Boosted customer perception by 20% *Developed a GTM plan for scalable customer engagement to...
Head of Community & Digital SupportJul. 2017 -
Sep. 2021
STMicroelectronicsHead of Community & Digital Support
Geneva Area, Switzerland$17B global semiconductor manufacturer. 1st Lead for Digital Self-Service including Community, 24x7 Support, and Learning & Training. Involved in strategy, community operations, program management, and establishing KPIs to enhance collaboration and engagement among customers, employees, and the business *Achieved 45% year-over-year community visitor growth and engagement *Increased year-over-...