I have over 5 years of experience in customer service, sales, and client support, working with international customers across phone, chat, and email channels. Throughout my career, I have developed strong communication, problem-solving, and relationship-building skills while working in fast-paced environments. I have experience using CRM systems such as Salesforce and Microsoft Dynamics and supporting customers in English and Italian. My achievements include consistently maintaining high customer satisfaction, meeting performance targets, and being recognized by previous employers for reliability, professionalism, and quality of service.More...