Account Management & Customer Success Manager@FLUVIP - The Influence Marketing Company
Verified
I help B2B SaaS companies retain, grow, and expand their client base across Latin America.
I'm temporarily acting as the Head of Account Management of a team responsible for 900+ accounts across markets like Colombia, Peru, Argentina, Ecuador, and Venezuela. Our portfolio spans four platforms: Social listening, social media management, conversational CRM, and advocacy marketing, which means every conversation with a client is about solving real marketing and communications challenges, not just renewing a contract.
My approach is consultative and direct: I map each account's expansion potential, build multi-stakeholder relationships, and design commercial strategies tied to concrete outcomes: NRR growth, multi-product adoption, and pipeline acceleration.
What I bring to the table:
- Full lifecycle account management: onboarding, adoption, renewals, upsell, cross-sell, and contract negotiation
- Commercial strategy design: KPI frameworks, commission structures, segmentation models, and quarterly planning
- Team leadership: coaching and enabling AMs to run their own books of business with confidence
- Regional fluency: native Spanish, deep understanding of LatAm B2B buying dynamics
Before leading AM, I built my foundation in customer success and talent development, where I learned that sustainable revenue comes from clients who genuinely succeed not from pressure tactics.
If you're building or scaling a CS/AM function in SaaS for Latin American markets, I'd love to connect.More...
Miriam Magana Lopez
Sr Manager, People Operations@Hubspot
Verified
With 15 years of experience as HR Business Partner, Miriam Magana is currently the Senior Manager of People Operations at HubSpot, where she spearheads the integration of cutting-edge HR technology solutions to enhance employee engagement and streamline operations. With over a decade of experience in human resources and information systems, Miriam is renowned for her strategic vision and ability to drive transformative change within dynamic, high-growth environments. Her leadership has been instrumental in optimizing HubSpot's global HR processes, resulting in a 25% increase in operational efficiency. A passionate advocate for diversity and inclusion, Miriam also leads initiatives that foster a culture of innovation and inclusivity across the organization.More...