Years of experience: 9

Customer ServiceCustomer Success ManagerHead of GrowthAccount ManagerSales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sebastián's Career Path
Account Relationship ManagerNov. 2025 -
Present
FLUVIP - Influencer Marketing LeaderAccount Relationship Manager
Colombia- Lead and expand enterprise and multinational client relationships across LATAM, acting as a strategic partner and trusted advisor. - Drive expansions and cross-sell initiatives through value-based, consultative account planning. - Translate regional and global business priorities into scalable use cases across social listening, advocacy marketing, and AI-driven insights. - Act as the voice ...
Customer Success Manager - Account ManagerSep. 2023 -
Nov. 2025
CrehanaCustomer Success Manager - Account Manager
ColombiaI partner with enterprise clients to ensure their success, growth, and long-term retention through a strategic blend of Customer Success and Account Management practices. My focus is on building strong relationships, driving adoption, and creating measurable business impact. In this role, I: • Lead seamless onboarding processes, ensuring clients quickly see value and achieve their objectives....
Sales Account ExecutiveJul. 2022 -
Sep. 2023
CrehanaSales Account Executive
Colombia- Conduct national client prospecting using digital channels to facilitate the search. - Execute cold calls to potential clients to schedule business meetings. - Successfully close deals generated by SDRs and BDRs by accurately identifying client needs and addressing them with the offered solution. - Create and manage large-scale commercial proposals for the corporate segment in the Central A...

Sebastián's Posts

  • 2

    How I can help you

    • Onboarding y activación con foco en time-to-value corto: setup técnico, integraciones, carga de datos y entrenamiento. • Gestión de relación, adopción y health score. • Renovación, upsell y cross-sell para crecer ingresos en base instalada.

  • 2

    People I am looking for

    • Diferencial: proceso estructurado desde el handoff comercial hasta el Success Plan. • Kickoff bien preparado, con investigación previa del cliente. • Cadencia clara de reuniones y métricas base para medir uso, satisfacción y riesgos de churn.

  • 2

    Experience & Cases

    • Busco trabajar con empresas B2B que se parezcan a: - Retail, banca, seguros, agro, oil & gas, construcción. - Telecom, entretenimiento, aerolíneas y aeropuertos. - Tecnología, industria, empaques y manufactura. - Servicios legales, crédito y publicidad.

  • 2

    • +90% de retención y expansión media del 20% por cuenta. • Seguimiento mensual de health score y planes de acción. • Experiencia con empresas SaaS y startups, apoyando adopción, uso profundo del producto y renovación con foco en valor de negocio.

  • 2

    How to contact

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