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Years of experience: 12
PythonTechnologyScrumSQLTableauMVP
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Marcos's Career Path
Apr. 2023 -Present
iFoodOperations Manager
Osasco, São Paulo, Brasil•Monitoring metrics to support business performance and decision-making with analytics;
•Advising leadership on difficult tradeoffs and proposing solutions that can engage diverse teams with strong impact.
•Analyze service delivery for cost and quality gaps, formulate data-driven improvement proposals, pitch persuasive business cases to key decision-makers, and expertly oversee project implem...
Apr. 2022 -Mar. 2023
iFoodBusiness Performance Manager
Osasco, Sao Paulo, Brazil• Optimizing order delivery and performance for iFood's key partners.
• Developing delivery solutions tailored to partner needs.
• Promoting partner engagement and delivering highest service level.
• Developing and implementing cycle strategies and operational enhancements.
• Identifying and implementing improvement opportunities quickly.
• Collaborating with business, tech, UX, and operation...
Oct. 2021 -Mar. 2022
iFoodSolutions Delivery Manager
Osasco, São Paulo, Brasil• Empowering partner growth through streamlined deliveries and performance enhancements.
• Tailoring delivery solutions to specific partner needs.
• Promoting partner engagement and delivering top-notch service.
• Ensuring seamless integration of logistics experiences across the platform.
• Proactive communication with partners to ensure alignment and collaboration.