María Paula Nieto Corredor is a dynamic Customer Experience Manager with over a decade of experience in transforming client interactions into lasting relationships. At Estela Corporation, she leads a talented team dedicated to enhancing customer satisfaction through innovative service solutions and strategic initiatives. Her expertise in data-driven decision-making and her passion for customer advocacy have consistently resulted in a 20% increase in client retention year over year.More...
JUAN PARRA
CEO & Founder@Ingesta
Verified
**Organizational, Guild, and Social Leader with Over 20 Years of Experience**
With more than two decades of experience in both public and private sectors, I possess extensive knowledge in defining organizational and sectoral policies and strategies, emphasizing public relations, communication, innovation, and information technology. I have held leadership positions as an institutional spokesperson across various areas of economic, social, and labor development for trade and service entrepreneurs.
I have implemented public policies in digital transformation management, business formalization, and development, as well as led communication and relationship strategies to achieve business and competitiveness objectives.
As a CEO, Vice President, Project Director, and member of various boards and public-private committees, as well as in my roles as a lecturer and speaker, I have achieved significant milestones in designing strategies for multinational companies, strengthening small and medium-sized enterprises (SMEs), business and labor formalization, digital transformation, and sustainability. I am recognized for my strong leadership and ability to create a positive impact on organizations.More...