Over 25 years of experience in the IT field, in the following activities:
Managing, mapping, planning, and executing relevant processes.
Implementation of IT governance tools and methodologies such as ITIL, COBIT, and ITSM to standardize, control, and improve efficiency, ensure regulatory compliance, and promote continuous improvement of managed operations.
Management of multidisciplinary teams, training delivery, and performance evaluation.
Development of management reports; KPI analysis; setting goals and metrics.
Experience in implementing self-service systems, including automation of repetitive tasks, platform integration for user support, and enhancement of user experience.
Expertise in IT management across multinational companies, leading strategic digital transformation and artificial intelligence projects, process optimization, and systems integration.
Experience in managing CAPEX and OPEX budgets, process automation, and strategic alignment of technology operations with identified business requirements.
Skilled in applying both agile and traditional project management methodologies, such as Waterfall (PMI) and Scrum.
Proficient in systems such as ERP SAP, TOTVS Protheus, TOTVS Datasul, TOTVS RM, and Microsoft Dynamics.More...