Alana Klages is a dedicated Customer Service Specialist with over seven years of experience in enhancing client satisfaction and streamlining service operations. At TechSolutions Inc., she has successfully implemented innovative support strategies that have reduced response times by 30% and increased customer retention by 20%. Alana is known for her exceptional communication skills and her ability to foster strong relationships with both clients and team members. She holds a Bachelor’s degree in Communications from the University of Boston and is passionate about leveraging technology to create seamless customer experiences.More...