Account Management & Customer Success Manager@FLUVIP - The Influence Marketing Company
Verified
I help B2B SaaS companies retain, grow, and expand their client base across Latin America.
I'm temporarily acting as the Head of Account Management of a team responsible for 900+ accounts across markets like Colombia, Peru, Argentina, Ecuador, and Venezuela. Our portfolio spans four platforms: Social listening, social media management, conversational CRM, and advocacy marketing, which means every conversation with a client is about solving real marketing and communications challenges, not just renewing a contract.
My approach is consultative and direct: I map each account's expansion potential, build multi-stakeholder relationships, and design commercial strategies tied to concrete outcomes: NRR growth, multi-product adoption, and pipeline acceleration.
What I bring to the table:
- Full lifecycle account management: onboarding, adoption, renewals, upsell, cross-sell, and contract negotiation
- Commercial strategy design: KPI frameworks, commission structures, segmentation models, and quarterly planning
- Team leadership: coaching and enabling AMs to run their own books of business with confidence
- Regional fluency: native Spanish, deep understanding of LatAm B2B buying dynamics
Before leading AM, I built my foundation in customer success and talent development, where I learned that sustainable revenue comes from clients who genuinely succeed not from pressure tactics.
If you're building or scaling a CS/AM function in SaaS for Latin American markets, I'd love to connect.More...
Kathe Miranda
Graphic Designer / Art Director
Verified
Soy diseñadora gráfica y comunicadora visual con enfoque en diseño digital. Tengo experiencia por más de 8 años trabajando en la industria del marketing y publicidad. He trabajado con grandes marcas como: Cerveza Corona, Mastercard, H&M, CC Fontanar, Transitions y grupo Essilor, entre otros. Desarrollando proyectos de comunicación, campañas digitales, animación, diseño web, videos, branding y comunicación interna.
Mi experiencia laboral me ha permitido desarrollar grandes habilidades que me han fortalecido al momento de trabajar bajo presión y enfrentar cambios dentro de las agencias donde he trabajado. Me gusta estar en constante y continuo aprendizaje, pues el mundo digital siempre traerá cambios interminables.
Soy fiel creyente de mi talento, me inspiran las personas, lugares desconocidos, los olores, colores y la naturaleza. Me apasiona el mundo digital y lo que lo rodea, soy una persona recursiva, con iniciativa y con amor hacia lo que hago.More...
Gabriela Chocontá
Electronic Engineer
Verified
María Gabriela Chocontá Rubio is an Electronic Engineer focused on operations optimization and digital transformation, with a particular emphasis on the synergy between data analysis and Robotic Process Automation (RPA). Her experience in the dynamic telecommunications sector has provided her with a comprehensive perspective to identify inefficiencies and design innovative technological solutions.
She was a key contributor to a strategic project focused on automating critical manual business processes, which resulted in a notable reduction in configuration times and a significant decrease in operational errors. Gabriela's expertise covers data analysis using Python and advanced SQL queries, process automation with tools like UiPath and RoboFramework, and the development of interactive reports with Power BI to support strategic decision-making.More...