Megan Kinlaw is a dynamic Customer Care Supervisor at KnowFully Learning Group, where she expertly leads a team dedicated to enhancing client satisfaction and streamlining support processes. With over eight years of experience in customer service management, Megan has a proven track record of implementing innovative solutions that have increased customer retention by 25%. Her passion for fostering a customer-centric culture is matched by her commitment to team development, having initiated training programs that have improved team efficiency by 30%. Outside of work, Megan is an advocate for lifelong learning, often volunteering to mentor young professionals in the industry.More...
Daniel Paz
CEO & Founder@WebOption
Verified
I am a specialist in WordPress, technical SEO, and web performance, with over 14 years of experience in the digital market. I currently work at WebOption, where I lead projects focused on technical optimization, Core Web Vitals, and strategies for both organic and paid traffic. I am also a speaker and content creator on YouTube, helping companies improve their online performance, achieve better rankings on Google, and increase their results with a strong focus on real performance.More...
Kate Khoury
Marketing Analytics and Operations@Freelancer
Verified
My robust background in Marketing Analytics and Operations includes successfully implementing data-driven marketing strategies that significantly boost revenue. I've managed tech stacks including HubSpot, WordPress, Salesforce, CRM databases; built full funnel email automation, and streamlined marketing operations for improved efficiency and cost savings. I've led cross-functional collaboration to develop innovative marketing solutions and world-class digital experiences that increase engagement and conversions. My data analysis and visualization skills have been instrumental in making informed decisions that have positively impacted marketing efforts. By providing strategic insights into channel and campaign performance, I've helped reallocate resources to increase efficiency, efficacy, and quality -- ultimately improving marketing's business impact.More...